Shipping policy

DOMESTIC SHIPPING

We offer domestic shipping services to various regions within the Philippines. Please find below the estimated delivery times for different areas:

Domestic Standard shipping within 3 to 7 business days
Metro Manila: 1 to 3 business days
Luzon: 2 to 4 business days
Visayas: 3 to 6 business days
Mindanao: 3 to 7 business days

For more detailed information on shipping methods and delivery times, please refer to our delivery FAQs.

RETURNS AND EXCHANGES (Domestic Customers Only)

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, we offer an easy and complimentary process within 14 days of receipt. Please note that the shipping cost for returns or exchanges is the buyer's expense.

For detailed conditions and procedures regarding returns and exchanges, kindly refer to our return FAQs.

Please note that delivery times are estimated and may vary depending on factors such as weather conditions, holidays, and shipping carrier operations. For more information on shipping methods and delivery times, please refer to our delivery FAQs.

International Shipments/Disclaimer:

Address Verification:

We strongly advise all international customers to carefully verify their shipping address before placing an order. Ensuring address accuracy is essential to avoid potential delays or lost shipments. Customers bear full responsibility for providing accurate and complete shipping information.

Warranty and Return Policy for International Orders:

Our Warranty and Return Policy for international customers may vary from that of our domestic customers due to the associated costs and expenses of international transactions.

Warranty:  Unfortunately, we do not offer any warranty on international purchases.

Return Policy: For international orders, we do not provide a general return policy. However, in the event of an issue caused by an error on our part, we are committed to working with you to find a satisfactory resolution.

Delivery Times: Kindly be aware that the delivery times displayed during checkout are estimates provided by the carrier. While we make every effort to ensure timely deliveries, exact delivery dates may be subject to various factors beyond our control

Import Taxes / VAT / Customs Duties:  Customers are responsible for researching and understanding their country's import fees, taxes, VAT, or customs duties before placing an order. Any applicable taxes or import duties related to the order are solely the customer's responsibility. These charges are usually collected by the carrier or customs authorities. We have no control over these costs. In the event that a package is refused due to non-payment of import fees, it will not qualify for a refund.