Find fast solutions to frequently asked questions.
n artisan mousepad from Macveth Artisan Deskmat is a premium, high-quality deskmat designed to elevate your workspace, offering superior performance, comfort, durability, and a refined aesthetic.
To clean your artisan mousepad, we recommend using a gentle soap, such as Safeguard or a mild dishwashing liquid. Be sure to rinse the surface thoroughly to prevent white spots, which can occur when soap or detergent residue remains and dries on the surface.Please avoid using bleach-based products.
Yes, artisan mousepads are designed to work with all types of mice, including optical and laser mice, offering smooth glide and precise tracking.
After placing your order, you'll receive a confirmation email containing a link to your order status page.
You can cancel your order within 3 hours by contacting us directly. Our customer service team is available Monday through Friday.
We accept Gcash, Visa, Mastercard, Local Bank Transfer. If you encounter any related issues, feel free to contact our support team with your questions or concerns.
We process and ship most packages within 24-48 hours depending on the quantity of order.
We offer domestic shipping services to various regions within the Philippines. Please find below the estimated delivery times for different areas:Domestic Standard shipping within 3 to 7 business daysMetro Manila: 1 to 3 business daysLuzon: 2 to 4 business daysVisayas: 3 to 6 business daysMindanao: 3 to 7 business days
Please contact our support team with your concern by providing your order id #, photos, videos of the damage. Our team will investigate the issue and ensure you receive a replacement.
Please contact our support team with your concern by providing your order id #. Our team will investigate the issue and ensure you receive a replacement.
Once your package has shipped, you'll receive a shipping confirmation email with your tracking information and a link to the tracking page. If you haven't received this email after a few days, please check your spam folder. Feel free to reach out to us, and we'll be happy to provide an update!
We offer worldwide shipping!
If you're having trouble completing your checkout, contact our support team and provide your full address details.
Shipping costs vary depending on your location. You can view the exact shipping fees during checkout.
Yes, all customers are responsible for paying any applicable taxes or import duties on their order. These charges are typically collected by the carrier. Please note that we have no control over these fees, as they are imposed by your government.
RETURNS AND EXCHANGES (Domestic Customers Only)We want you to be completely satisfied with your purchase. If you need to return or exchange an item, we offer an easy and complimentary process within 14 days of receipt. Please note that the shipping cost for returns or exchanges is the buyer's expense.For detailed conditions and procedures regarding returns and exchanges, kindly refer to our return FAQs.
Please note that delivery times are estimated and may vary depending on factors such as weather conditions, holidays, and shipping carrier operations. For more information on shipping methods and delivery times, please refer to our delivery FAQs.
International Shipments/Disclaimer:Address Verification:
We strongly advise all international customers to carefully verify their shipping address before placing an order. Ensuring address accuracy is essential to avoid potential delays or lost shipments. Customers bear full responsibility for providing accurate and complete shipping information.Warranty and Return Policy for International Orders:
Our Warranty and Return Policy for international customers may vary from that of our domestic customers due to the associated costs and expenses of international transactions.Warranty: Unfortunately, we do not offer any warranty on international purchases.
Return Policy: For international orders, we do not provide a general return policy. However, in the event of an issue caused by an error on our part, we are committed to working with you to find a satisfactory resolution.
Delivery Times: Kindly be aware that the delivery times displayed during checkout are estimates provided by the carrier. While we make every effort to ensure timely deliveries, exact delivery dates may be subject to various factors beyond our control
Import Taxes / VAT / Customs Duties: Customers are responsible for researching and understanding their country's import fees, taxes, VAT, or customs duties before placing an order. Any applicable taxes or import duties related to the order are solely the customer's responsibility. These charges are usually collected by the carrier or customs authorities. We have no control over these costs. In the event that a package is refused due to non-payment of import fees, it will not qualify for a refund.
Once the package is received and inspected, the refund amount will be directed to your original payment method within 24-48 hours.
Please contact our support team with your concern by providing your order id #. Our team will assist your concerns promptly.
Although we strive to keep our bestsellers Artisans in stock, high demand means we can't always guarantee availability. Restocks usually occur 30Days after a product sells out.
The best way to ensure you don’t miss out on a restock is to liked and follow our official FB page for updates. This will notify you within minutes of the restock, giving you the best chance to get the product you want.
