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Frequently Asked Questions

    We offer several payment options to make your purchasing process as convenient.

    Payments for International purchases includes VISA and MASTERCARD.


    Whichever payment method you choose, rest assured that our checkout process is encrypted and secure, ensuring your information is protected.

    Additional charges may apply if paid other than in Php Currency.

    Ordering from us is simple and hassle-free. You can easily place an order through our website by adding the items you want to your shopping cart and proceeding to checkout. Alternatively, you can contact us and one of our friendly representatives will be happy to assist you with your order over the phone.

    If you have any questions or concerns about your order, our customer service team is available to help you every step of the way. Once your order is placed, you will receive a confirmation email with your order details and shipping information. We strive to process and ship orders as quickly as possible, so you can enjoy your new purchase in no time.

    The estimated delivery time for your order is influenced by various factors such as your chosen shipping method, location, and product availability. We partner with LBC Express (Philippines) as our trusted courier for domestic shipping.

    Metro Manila: 1 to 3 business days

    Luzon: 2 to 4 business days

    Visayas: 3 to 6 business days

    Mindanao: 3 to 7 business days business days

    INTERNATIONAL orders/purchases.

    Please note that shipping times may be affected by unforeseen circumstances such as weather conditions or carrier delays. Once your order is shipped, you will receive a tracking number via email, allowing you to track your package's progress and estimated delivery date. If you have any questions or concerns about the status of your order, please do not hesitate to contact our customer service team for assistance

    There could be several reasons why your order has not yet shipped out. One possibility is that the item you ordered is currently out of stock or on backorder, causing a delay in fulfillment. For the information of our customers, an order is prepared for shipping in 3 days. Another possibility is that there was an issue with your payment method, and our team is waiting for the payment to clear before shipping your order. Lastly, there may have been an unforeseen circumstance or delay in the shipping process, such as extreme weather or carrier delays, that is causing a delay in your order's shipment.

    Rest assured that our team is working diligently to resolve any issues and get your order shipped out as quickly as possible. If you have any concerns or questions about the status of your order, please don't hesitate to contact our customer service team for assistance.

    Macveth values customer satisfaction and aims to provide high-quality products. In the unlikely event that you receive a defective product from Macveth, we offer a straightforward refund policy. If the item is returned within 30 days of purchase, we will issue a full refund or exchange the product for a new one, depending on your preference. Our team is dedicated to ensuring that you receive the best possible customer service, and we apologize for any inconvenience caused by a defective product. Please don't hesitate to contact our customer support team for further assistance.

    Macveth takes pride in its customer-centric approach and is pleased to offer an exclusive hassle-free refund policy for any defective products within the domestic market. If you, as a valued customer in the Philippines, happen to receive a faulty item, you are entitled to return it within 14 Days from the date of the delivery of purchase for a full refund or exchange. For more info. visit Return/Policy Page

    At Macveth, we strive to provide efficient and prompt service to our customers. However, once an item is in shipment, we are unable to cancel or change the order. We recommend carefully reviewing your order before completing the purchase to ensure the accuracy of your selection

    Please note that any orders shipped outside the Philippines may be subject to international taxes and customs fees. The amount of these fees may vary depending on the country to which the shipment is being sent. We recommend checking with your local customs office to determine any applicable fees before placing your order with Macveth..

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