Refund policy

Return/Refund Policy for Mousepad Customers in the Philippines

At MacvethOS, your satisfaction is our priority, and we want to ensure that you are completely happy with your mousepad purchase. Please read and understand our Return/Refund Policy for mousepad orders within the Philippines before making a purchase.

Eligibility for Returns/Refunds:

Returns and refunds are applicable only to mousepad purchases made directly from MacvethOS within the Philippines.
The mousepad must be in its original, unused condition, and in the original packaging.
The return/refund request must be initiated within 14 days from the date of delivery.


Non-eligible Items:

The following items are not eligible for return or refund:

Mousepads that have been used, damaged, or are not in their original condition.
Mousepads purchased from third-party sellers or retail stores. Please refer to their respective return/refund policies.

Return/Refund Process:

To initiate a return or refund, please follow these steps:

a. Contact our Customer Support team at helpteam.macveth@gmail.com and provide your order number and the reason for the return/refund.
b. Our Customer Support team will guide you through the return/refund process and provide you with a Return Authorization (RA) number.
c. Securely package the mousepad in its original packaging, including all accessories and documentation provided.
d. Clearly write the provided RA number on the outside of the package.
e. Ship the package to the address provided by our Customer Support team. The customer is responsible for the cost of return shipping, except in cases where the product is defective or the wrong item was shipped.
f. Once we receive the returned mousepad and confirm its eligibility, we will process your refund.
g. Refunds will be issued through the original payment method used during the purchase. Please allow a reasonable amount of time for the refund to be processed and reflected in your account.

Defective or Incorrect Products:

If you receive a defective mousepad or the wrong item, please contact our Customer Support team immediately. We will guide you through the return process, arrange for the defective item to be picked up, and replace it with a new one. In such cases, all costs associated with return shipping will be covered by MacvethOS.

Exchanges:

For exchanges due to defective products, please follow the return process as mentioned above. Upon receiving the returned item and confirming its eligibility, we will process the exchange and ship the replacement mousepad to you.

Customer Support:

If you have any questions, concerns, or need assistance with a return, refund, or defective item, please contact our Customer Support team at helpteam.macveth@gmail.com. We are here to help and provide prompt resolutions to any issues you may encounter.

Note:

This Return/Refund Policy is subject to change without prior notice. Please refer to the latest version available on our website or contact our Customer Support team for any updates.

International Shipments:

At this time, we regret to inform you that we cannot accommodate return requests for international shipments. However, if we are responsible for any errors or faults in the shipment, we assure you that we are committed to resolving the issue in a satisfactory manner. ( Please refer to International Disclaimer )